- Srinagar Police launch BHAROSA QR feedback tool
- Citizens share complaints and praise instantly
- WhatsApp option ensures anonymous responses
- Initiative aims to boost transparency, trust
A New Channel for Public Voice
Public-police engagement has been evolving across India, with technology serving as a key bridge. Mechanisms for accountability are shifting from formal complaints to faster, real-time feedback. In Srinagar, a digital tool now offers citizens a direct say in law enforcement performance. The city’s police have unveiled BHAROSA QR, a system designed to simplify feedback and strengthen transparency in daily policing.
Launch of BHAROSA QR
The Srinagar Police have introduced BHAROSA QR, a QR-based citizen feedback platform. The initiative was officially launched under the supervision of DySP Sleet Shah, while IPS officer Vaibhav Meena, SDPO Nehru Park, conceptualized the model.
How the System Works
The system enables residents to scan QR codes located at police stations, bus stops, markets, offices, and public institutions. After scanning, citizens can instantly register commendations, complaints, or suggestions. Submissions directly reach a dedicated feedback management cell at the SSP Srinagar office. Each entry is monitored, and grievances are handled promptly.
WhatsApp Option for Ease of Access
Beyond QR codes, Srinagar Police have also provided a WhatsApp number (8899112888). Citizens can use it to share comments in the form of texts, voice notes, photos, or videos. Anonymity is ensured, allowing people to engage without fear of repercussions.
Building Transparency Through Technology
IPS officer Vaibhav Meena explained the idea as a move to remove hesitation many people feel when approaching police officers. By enabling unrestricted input, the system captures real-time public sentiment. According to DySP Shah, it is not only a way to resolve issues quickly but also to recognize officers whose work is appreciated by citizens.
Why Immediacy Matters
The strength of BHAROSA QR lies in its immediacy. Feedback is received instantly, addressed without delay, and acknowledged quickly. Officials believe this will reduce communication gaps, resolve smaller issues early, and encourage positive policing practices through recognition of good work.
Part of Citizen-Oriented Policing Moves
Srinagar Police have recently expanded citizen-centric measures, including helplines for drug-related reporting and police verification queries. However, BHAROSA QR stands apart as it shifts focus from reactive policing to proactive listening and engagement.
Encouraging Public Participation
Authorities are urging Srinagar’s residents to use the platform regularly, even when their experiences are positive. The wider the responses, the more insight officers will gain into community expectations and service quality.
A Step Toward Trust Building
BHAROSA QR has now become part of Srinagar’s public spaces, giving residents a simple tool for anonymous, direct communication with police. With each scan, the initiative aims to close the distance between citizens and enforcement, offering a model for participatory policing in other regions.
